Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@tinyoasisdecor.com with your order number and reason for return.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Order cancellations
Once an order has been placed, we're unable to cancel it. Our fulfillment process begins right away to get your order out the door as quickly as possible, so we're not able to make changes or stop an order once it's submitted. If your order hasn't shipped yet and you no longer want the item, please contact us at support@tinyoasisdecor.com. Once your item arrives, you're welcome to initiate a return under the policy below.

Return shipping costs
Customers are responsible for return shipping costs on all buyer's-remorse returns. Because many of our items are large furniture pieces, return shipping costs can vary significantly by size and freight class, we'll confirm the exact cost with you before your return is finalized. If your item arrived damaged, defective, or incorrect, we cover the return shipping in full at no cost to you.

Damages and issues
Please inspect your order upon reception and contact us immediately at support@tinyoasisdecor.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right at no cost to you.

Exceptions / non-returnable items
Certain items cannot be returned, including custom products, special orders, and personalized items. We cannot accept returns on sale items or gift cards. Please contact us if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we'll let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It can take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, contact us at support@tinyoasisdecor.com.